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Showing posts from June, 2008

HOW TO HANDLE IRATE CUSTOMERS

While handling with angry or irate customer, one must first of all give a patient hearing. Customer is the king in the modern world. Mind it , that as the old adage is `The King is always right`, thus the present marketing mantra is `Customer is always right`. But ironically, many a times you find that the angry or irate customer is not totally right, either he might have failed to note what was on offer or missed few lines in documents of offer , may be he might have failed to comprehend the matter sometime. Listen him carefully, in which ever service sector you are, listening is a must. You may not be able to solve the problem of the customer you are handling, but definitely you are able enough to calm him down at the first step. If the anger of the customer is for a just cause and due to negligence on the part of you or some of your colleague,immediately resolve the issue then seek his excuse, expressing your regret. One thing may work magic, when you handle a irate customer. Offer

WATER;WATER EVERY WHERE , NOT A DROP TO DRINK

The next world war will be fought over water --- was said by ex World Bank President, perhaps in 2005. I cannot recollect the year and the name of the thoughtful person. We are yet to comprehend that, especially those of us who live in cities or metro or mega polis. Thank god! We never know what a draught is or famine that follows! Sometime while sitting in our drawing rooms in cozy comforts, surfing television, suddenly some news channel ushers the news of draught or famine, starvation in Africa or elsewhere on the screen. Cold feelings may crawl down for seconds through our spinal cords or may not, because we quickly switch over the channel. After all such horrendous scene cools down our spirits which prefer to take off every evening for pleasure flights, we think it is not and never with us, but with them! Who are they? Are we not part or likely to be part of them, if not near but in far future? Let us see what is all about the water. Since, our childhood we all know that our planet

PIRATES OF MODERN TIMES

Sea piracy is one of the oldest professional crimes, ever since men learnt to brave the high sea on boats or ships, sea pirates followed them to loot them. In mid sea, before heavily armed looters the sailors ever remained helpless. However in those days, the pirates were happy with their loots, whatever they could find on board. Latter in middle age they use to carry the sailors along to sell them off as slaves many times. The slave trade was thriving then. It is unfortunate that though we are exploring the surface of moon or mars but we are yet to purge the surface of our own planet! Sea piracy is very much on even now, the pirates use those ships that are not recorded with Lloyds. Nor they are satisfied with their loots what they usually find on the ships that fall pray. They take the seamen on hostage for ransom. Usually the they get it, on the face, from the shipping companies who own the ships. It is left to anyone`s guess who funds the shipping companies. After all you cannot

MAHARAJAS

"Maharaja"s in India before independence were spectacular in their life style,pomp and shows. There are many stories hover around them, in fact they are not stories but facts read like stories, as it is truly hard to believe them. Here is one of such facts or stories , as call it; Maharaja Alwar had six Rolls-Royce cars. He wanted the company to do some modifications, which Rolls-Royce refused . Maharaja got angry and converted all these cars into garbage trucks. Probably Alwa r(an Indian Princely State, before Independence) would be the only city in the world where Rolls-Royce was used for garbage collection

DID YOU KNOW?

...when you were born, your brain weighed about 350-400g and you had almost all the brain cells you will ever have. In fact, your brain was closer to its full adult size than any other organ in your body! And... .that your brain stopped growing at age 18

England in 16th Century

In those old days, they cooked in the kitchen with a big kettle that always hung over the fire. Every day they lit the fire and added things to the pot. They ate mostly vegetables and did not get much meat.They would eat the stew for dinner, leaving leftovers in the pot to get cold overnight and then start over the next day. Sometimes stew had food in it that had been there for quite a while. Hence the rhyme, " Peas porridge hot, peas porridge cold, peas porridge in the pot nine days old.

SOME FUNNY FACTS

In Shakespeare's time, mattresses were secured on bed frames by ropes. When you pulled on the ropes the mattress tightened, making the bed firmer to sleep on. Hence the phrase......... "goodnight, sleep tight" Los Angeles's full name is "El Pueblo de Nuestra Senora la Reina de los Angeles de Porciuncula" and can be abbreviated to 3.63% of its size, "L.A." Many many years ago New Year was celebrated on April 1 after the closing of accounts in March. Later the Roman calender became official and January 1 was declared as the New Year, but there were still many people who did not know this and celebrated New Year on April 1 - they were termed as fools and that's how APRIL FOOL'S DAY was born. Here are some facts about the 1500's: These are interesting. Most people got married in June because they took their yearly bath in May and still smelled pretty good by June. However, they were starting to smell, so brides carried a bouquet of flowers

The Country of Rising Sun!

The by far most important means of public transportation in Japan are the trains. Aside from Tokyo and Osaka) the subway lives a　shadowy existence and many times is even outclassed by the buses.　Incidentally Hiroshima is the only town with a tramway. The delightful thing with this concept is the fact that the trains are nearly always　precisely on time: If the　board display "Departure: 17:08 o'clock", well you　better be sitting in the train at 17:08 or else its gone, however　it doesn't leave one minute before either. Such a refreshing difference to our train system. One fact is confusing the first few times: There's not one train line but thousands　and thousands of them and　nearly all are independent from each other and parts of different companies. In spite of that they all cooperate perfectly, the harmonize in a manner of speaking.

End of Monarchy in Nepal

Yesterday was the day, marked for one of the last monarchy`s fall. The King of Nepal, the small Himalayan kingdom has ended its centuries old monarchy. The King Ganyendra is no more the king, the irate mob attacked the royal palace in Kathmandu, as every time such thing happens when a monarchy or dictatorship ends anywhere in the world. It happened recently in Iraq, we watched on TV, how the tall statue of Saddam Husain was pulled down by hilarious mob. The royal palace is likely to be converted into a national museum. The King is likely to stay elsewhere as an ordinary citizen. Nepal has become a republic after lots of struggle. Now the world will watch how the republic is run in future. In fact history offers evidence that in past, where ever the democracy emerged ending the monarchy it lasted and in many cases as a true democracy. But where democracy emerged ending the colonial rules as in India, sometime it was very short-lived. As we find in the case of Pakistan, Myanmar (former